Are you ready to embark on a fulfilling career with the leading water heater company in the region? At Fast Water Heater, we have expanded into the Heating & Air Conditioning (HVAC) market and are looking for a dedicated Sales Lead Coordinator to join our team. If you're someone who is driven, organized, and puts customers first then this is the right position for you! We offer opportunities for career advancement, competitive pay with bonus plans, and excellent benefits. Earn while you learn with top-notch training!

The Sales Lead Coordinator will strongly contribute to the efficiency of the organization through multiple administrative duties. You will support the Sales and Installation Departments within the company and be the primary point person for all scheduling-related activities and actions. This position reports directly to the Sales Manager / General Manager. We need an energetic people-person individual who enjoys interacting with customers frequently and can make them feel welcome and cared for in the first 7-10 seconds of a call. HOURLY PAY: $21 to $23/hr [DOE]

Key Responsibilities:

• Handle all inbound transfer calls from the CSR's (Customer Service Reps) and ensure that the customer experience is excellent.
• Interact with the Installation Technicians and Sales staff to ensure top-level communication as it relates to all components of the job and the customer's needs and requests.
• Schedule Comfort Consultants proposal appointments and track the results of each appointment.
• Work closely with the Sales Manager/General Manager on all scorecard-related numbers and statistics and provide accurate reports.
• Work closely with the Installation Manager to ensure the field technicians are delivering on all installation items and promises to the customer.
• Coordinate both the Installation and Sales schedule with some assistance from the Installation Manager.
• Assist all other CSRs with projects as needed
• Serve as a back-up to the appointment setting process for the service department.
• Filing, making copies, printing / collating, and any other pertinent administrative responsibilities as assigned.
• Utilize professional etiquette to answer phone lines and greet the public and/or customers with a warm, inviting personality.

Qualifications and Characteristics you bring to the job:

• Customer-first attitude with the ability to relate to different personalities
• Strong Organizational skills (ability to multitask across 3 platforms)
• Able to organize, prioritize, and deliver excellent customer service skills
• 1 to 2 years of Customer Service experience, speaking with Customers or Clients over the phone.
• Outstanding verbal communication skills, with the ability to communicate positively and clearly with peers, managers, and customers
• Experience with Service Titan or other CRM software is a plus
• Proficient in MS Office software, including Excel and all other app-related software.
• Have a good sense of judgment/decision making
• Self-driven and detail-oriented team player
• Positive influence with others and a team-oriented focus.
• Willingness to invest time in training and classes

BENEFITS: We offer medical, dental, vision, 401K program, paid time off, and steady full-time work. This is an on-site position in Woodinville, WA. Our service area is all over the Eastside-area of Washington.

Job Type: Full-time