Call Center Representative

Torrance, CA

Description

Rare Collectibles TV, LLC (RCTV) is looking for Full-Time Call Center Representatives to work at our Call Center in Torrance, California. This position is not remote.

We are currently hiring full-time employees for Thursday- Sundayshifts including closing shifts, which typically begin mid-afternoon and end no later than 12:00 a.m.

• Thursday 3:30pm - 12:00am
• Friday 1:30pm - 10:00pm
• Saturday 2:30pm - 11:00pm
• Sunday 3:30pm - 12:00am

This role has potential for growth and promotion within the department and the Company - we work diligently to identify strong performers and to promote from within.

The RCTV Call Center operates 7 days a week, 365 days a year. Hours can include late nights, early mornings, weekends, and holidays. You must be able to work weekends. The ability to work any schedule is essential. As a Call Center Representative, you will be responsible for answering telephone calls from potential customers inquiring about the products offered during our media ads. There is often downtime waiting for calls.

About the Job

• Answer incoming calls from potential customers.
• Identify customer needs, respond to inquiries in a courteous and professional manner.
• Communicate with internal departments to optimize the customer experience.
• Educate callers about various products offered during our televised shows.
• Help facilitate the best customer experience.

Compensation

• $18/hour and incentive bonuses
• Benefits include: Medical, Dental, Disability and Life insurance, paid vacation, paid holidays, 401(k) and 401(k) Company Matching

Requirements

About You

• You are the first point of contact with our customers - you must have strong communication skills, both verbal and written.
• You can connect and build rapport with people of various backgrounds.
• You have a positive attitude and a desire to learn.
• You have exemplary interpersonal skills and the ability to adapt to evolving situations while remaining calm, pleasant, and helpful during each call.
• You have excellent data entry skills.
• You have a strong commitment to customer service excellence.

Requirements

• Although call volume varies, you must be able to sit and work at a computer for extended periods of time.
• While RCTV offers an enjoyable, relaxed, and casual work environment, punctuality and reliability are a must.
• Must be able to work Saturday nights.
• Must have a reliable means of transportation.

About the Company:

RCTV was established in 2014 and is a television sales/ecommerce company. We focus on selling rare, historical collectibles coins. It is our mission to provide collectors around the world with the highest quality rare coins at collector friendly prices. We believe that proper knowledge is the key to understanding these historic treasures. It is for this reason that we seek to provide our customers with an enlightening educational experience, one that connects collectors to their history through facts, information, and background about a purchased collectible coin and its rarity. Awarded Numismatic Literary Award winner for Photography. Hosts, Rick Tomaska and Jack McNamara were awarded Numismatic Influencers by Coin World.

RCTV is an equal opportunity employer.