All the benefits and perks you need for you and your family:

· Benefits from Day One

· Paid Days Off from Day One

· Career Development

· Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: M-F Days

The role you’ll contribute: Training Analyst II

The Training Analyst II is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets.

Principal Job Duties and Responsibilities : .

• Deliver onboarding, training, go-live support, and develop continuous improvement strategies for new department acquisitions and new Providers.

• Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.

• Actively participates in best practice sustainment efforts through solution development, implementation, activation, and post go-live support.

• Work in cooperation with various team members to deliver highly effective training and support to all levels of end users.

• Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques, and approaches to achieve excellent comprehension, proficiency, and performance results from end users.

• Deliver training using various platforms (i.e. in person, virtual, etc.) for both new and existing users including Providers, clinical support staff, front office/billing staff, and market leaders.

• Deliver effective functionality and standard workflow training to end users.

• Coordinate training programs and ensure proper training materials are available prior to, during, and after training.

• Analyze learning needs and identify knowledge gaps to ensure success of the training. Continuously identifies improvement opportunities and develops engagement strategies to achieve desired learner comprehension and proficiency.

• Regularly assess the education needs of end users through on-site visits, operational performance analytics, job and process analyses, and other metrics.

• Maintain policies and procedures related to the clinical information system.

• Working hours are full time; Monday – Friday, occasional weekends or early evenings may be required.

Qualifications

The expertise and experiences you’ll need to succeed :

EDUCATION AND EXPERIENCE REQUIRED:

· Bachelor’s degree or 7 years of highly relatable experience

· 3 years training experience in a healthcare environment

· 2 years physician practice operations experience

· Experience with process improvement methods and tools, e.g., Lean/Six Sigma

· Experience in adult learner education/teaching experience

EDUCATION AND EXPERIENCE PREFERRED:

· Prior Epic experience or Credentialed Trainer Certification

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Heartland

Schedule: Full-time

Shift: 1 - Day

Req ID: 24017545

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.