Job Summary Purpose: -To provide highest level of service to RIA firms on complex operational activities, while coordinating efforts between C&C and Operations. -Enhance the RIA firm's experience through use of knowledge related to operational policies and procedures, as well as products and services on the C&C platform. Job Description Principal Responsibilities: Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from Operations departments, RBC Business Units, external customers or industry participants. Address escalated questions independently, while escalating matters as appropriate following established department procedures. Participate in regular discussions with assigned groups to keep up-to-date on technical, operational and business issues. Accurate and timely completion of daily tasks Develop and maintain positive working relationships with RIA firms, other internal departments, and business units. Proactively looks for ways to improve the relationship with firms wherever possible Remain current on industry rules, regulations and practices. Assist in implementing new firm policies and procedures, and regulatory requirements. Perform other duties and responsibilities as assigned. Job Skills Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Operations Support, Process Improvements, Time Management Additional Job Details Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: Wealth Management Job Type: Regular Pay Type: Salaried Posted Date: 2024-03-21 Application Deadline: Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at . RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.