We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Job Purpose/Overview

The Supervisor of the Customer Support Technical Training & Onboarding Specialists delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Onboarding & Training Specialist team designs, develops, implements, and maintains multi-modal learning solutions for specific Customer Support teams. Instructional content includes but is not limited to printed materials, e-learning modules, video-based scenarios, instructional webcasts, training videos, mobile learning, and social learning/networking activities. In addition to these standard role responsibilities, the Supervisor also provides hands-on team development support to the team by way of assisting with the mentorship and management of the team.

Essential Duties and Responsibilities

• Participates in general departmental procedure and policy planning to further develop team’s skills along with other departments within the Support Enablement team.

• Serve as a mentor to other team members by sharing skills, knowledge, and expertise to assist in their growth and development.

• Regularly scheduled ride alongs/virtual coaching assistancefor team members to assist in their development.

• Assists, in developing new team protocols, training and procedures to streamline the position and improve on efficiencies, productivity and customer satisfaction.

• Escalates concerns and ideas related to improved efficiency, improved cost savings, or improved employee safety and engagement to management for consideration and implementation

• Provide support to the management/supervisory staff within the department

• Assist with escalations from within the department.

• Contribute to management of disciplinary issues and material for annual employee reviews.

• Maintain an orderly department and create opportunities for improvement of overall workflow.

Education and Experience

• BS/BA degree in related field preferred, or combination of education and industry experience

• Minimum 5 years of experience as an Instructional Trainer preferred

• Minimum 2 years creating digital content for training or other purposes preferred

Knowledge, Skills and Abilities

• Ability to communicate a message to associates, peers and leadership that inspires action in support of customer needs. Verbal, written and virtual communication modes will be frequently used.

• Ability to effectively shift attention between various tasks, team needs, and business demands.

• Displays strong organizational, analytical, problem solving, and communication skills; strong active listening skills; high attention to detail, and ability to convey and teach technical information concisely.

• Ability to define problems, collect data, establish facts, and draw valid conclusions and make recommendations based on history/presentation provided via phone and email.

• Consistently displays a calm demeanor, empathy, and professionalism, while maintaining a strong customer focus.

• Ability to analyze and pull together patterns to identify areas for improvement

• Strong interpersonal, organizational, negotiation and problem-solving skills

• Excellent verbal and written communication skills

• Demonstrates ease in use of as well as ability to quickly implement various computer and technological applications and learns new applications easily

Travel

Travel requirements could be up to 30% of the time with peaks and valleys throughout the year.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present

The Target Pay Range for this position is $83,000 - $105,000 annually. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Full-time employees are eligible for the following benefits and more:

• Medical, Dental, Vision (multiple plans available)

• Basic Life (company paid) & Supplemental Life

• Short and Long Term Disability (company paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Paid Time Off & Holidays

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts

• Several other health and wellness benefits

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)