Description:

Qualifications:

People who have come from a background or education where they have worked with their hands and are mechanically sound provided customer service and worked outside typically work out much better than people with an office background . This person will primarily be covering the Janesville and Madison areas.

Day-to-day duties:

They will receive training on and be doing the following:

1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.

2. Installing window breaks, door units, and smoke detectors.

3. Troubleshooting signal issues to ensure the alarm functions properly if needed.

4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.

5. Test and verify signals for equipment

6. Train customers on how to use the equipment, connect to the devices, and answer all questions including ensuring that they have no additional need (equipment, etc.).

7. Completing necessary customer paperwork for each job.

8. Cost ALL PART utilize for each job installed before closing out jobs with the dispatch center.

9. Maintaining accurate truck inventory of products.

10. Provide top-quality customer service.

11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.

Skills:

customer service skills, reliability, coachability, mechanical aptitude, wiring, drywall, manual labor, cat5, cat6, electrical, low voltage, electronics

Top Skills Details:

customer service skills,reliability,coachability,mechanical aptitude

Additional Skills & Qualifications:

Must have Great Communication skills. This is very important along with being reliable and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the home's residents, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved.

Tools Needed/PPE Gear:

6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)

Their Own Vehicle:

FAQ: What radius are they traveling to?

They are going to try and keep them within a 60-90 min radius

FAQ: Is there mileage etc.?

only reimburses for mileage on the rare occasion that they must go over 40 miles from one location to another. Once out of training, they will be able to reimburse $100 per week for gas (Submit receipts)

Recruiting FAQs:

FAQ: Is there weekend work?

Yes, the schedule can vary from Mon-Fri or Tue - Sat

FAQ: How long is training?

Depends on how quickly the person picks up on the skill and when they get their license. Typically, it's around 3-5 weeks depending on the individual

FAQ: Do they get to expense a ladder/tools?

They do NOT get to expense the equipment/they have to provide their own ladder and tools and a foldable ladder is highly suggested because they fit in a smaller car. They do not have to have their tools on day one

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.