AutoNation Hyundai Hilton Head / Genesis of Hilton Head Position Overview The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base. What are the day-to-day responsibilities? Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle Make sure proper managers have received copies of any written complaints Keep records of all customer complaints and solutions Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved Prepare delivery call reports for Customer Relations Manager Print and distribute customer related reports Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses Responsible for making sure surveys are taken care of in a timely manner Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers What are the requirements for this job? High school diploma or equivalent Must meet Company's requirements for employment Prolonged periods of personal computer usage and data entry Adheres to all company policies, procedures and safety standards Possess excellent verbal and written communication skills Must have excellent phone skills and organizational skills Two years customer service experience (preferred) Professional appearance Our Associates have many opportunities for career growth and development Coast-to-Coast Company Overview AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.