Title: Client Services Associate I

Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.

The Client Services Associate I will be responsible for performing customer service in a sales/account management environment.

How you will make an impact:

• Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc.

• Follows appropriate policies and procedures.

• Researches and analyzes data to address customer service issues.

• Provides information and recommends solutions.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Provides external and internal customers with requested information.

• Uses computerized systems for tracking, information gathering and troubleshooting.

Minimum Requirements

• HS diploma

• Minimum of 3 months experience in a customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications

• Knowledge of the application of benefit contracts, pricing, processing, policies, procedures, government regulations, coordination of benefits, healthcare terminology, claims and products and experience using PC, database system, and related software (word processing, spreadsheets, etc.) ISG, and IE3 preferred.

• ISG and IE3 experience preferred.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $15.15/hr. to $24.89/hr.

Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable

policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.