You'll be part of the IT crowd if you work in a technical support job or as a help desk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organization.

Your Role

You’ll be at the very busy front-line, dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses or email issues. Tasks may include: • Installing and configuring computer systems • Diagnosing and solving hardware/software faults • Logging customer/employee queries • Analyzing call logs to spot trends and underlying issues With many doors open to you, there's plenty of opportunities and varied roles available, so you'll never be bored or feel like you're stuck in a dead-end job. So whether you fancy working for software or equipment suppliers providing after-sales support, or specializing in providing IT maintenance, or even working in-house, supporting the rest of the business with their ongoing IT requirements, the sky is the limit.

Your Responsibilities

• To provide technical support to employees, assisting them with hardware and software problems via phone, email or onsite.

• To provide technical support; answering support queries either onsite or via phone or email

• To maintain a high degree of customer service for all support queries and adhere to all service management principles

• To take ownership of user problems and be proactive when dealing with user issues

• Respond to inquiries from employees and help them resolve any hardware or software problems

• Maintain a log of any software or hardware problems detected

• Support users in the use of Computer equipment by providing necessary training and advice

• To allocate more complex service issues to the relevant IT Support member

• To arrange for external technical support where problems cannot be resolved in house

Your Skills and Experiences

• Relevant 1st line / Help desk support experience

• Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7 / Windows 10 / Windows Server)

• Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)

• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)

• Basic understanding of PC hardware set-up and configuration

• Excellent telephone manner and face to face communication skills

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.